Terms of Service

Hong Kong Matchmakers render matchmaking services to all clients according to these rules and perimeters:

Client Profiles

We offer our client written synopsis of candidates we have selected for him/her. These are the best available, vetted candidates matching required criteria most closely. Simultaneous profile exchanges will exclude photo and omit surnames. Photos are for our office keep only.

Reminders

Once a profile is sent, a client is expected to respond within two days. If a client does not respond by then, we will send a Second Request. If he/she again does not respond, this will be counted as voluntary relinquishment, and one quota will be counted.

Introductions

When both sides agree to meet after receiving a profile, an email introduction follows.
Depending on circumstances, dates could be arranged either by our office, or by the candidates themselves.
All client profiles are confidential, disclosure to any third party is NOT permitted.
Our service is NOT time sensitive. Services offered are based on the total number of introductions. Normal duration ranges from 3 - 9 months, longer if required. Only our Diamond Plan has a fixed term of 12 months.
Quotas are counted by introductions, and NOT by physical meetings. Once an introduction has been sent, a quota has been fulfilled. It is up to the clients to make the physical date happen.

Dissipation of An Introduction

If a client fails to meet a candidate within 2 weeks after introduction through no fault of his/her own, the client MUST report to the office for assistance, otherwise it will be counted.
HK Matchmakers is not obligated to compensate any client due to his/her own tardiness, omission, lack of communication, proliferation in social media or excessive messaging which leads to total dissipation of an introduction, resulting in no date.
Verbal & written communications are different skills. To avoid misunderstandings, we strongly advise our clients NOT to engage in lengthy exchanges prior to a first date. Pls likewise avoid “over-exposure” in social media. If someone refuses to meet you after seeing all your wild photos, this introduction might also be counted if found justified.

Profile Rejections

As matches are selected to the best feasible extent of clients’ criteria within possible limits of availability and reality, random “intuitive” rejections is not permissible. A client reserves the right to decline a profile if : (1) you already know each other, (2) One is travelling, sick or unavailable for over 3 weeks and the other does not wish to wait.

Profile Substitution

Needless to say, your “feelings” or “vibes” will also be respected within reason. Apart from the above, a client may request ONE profile substitution for every THREE. That is one third or 33.3% substitution, which by any standard, is more than reasonable.

Refund

There is NO refund system within the service industry. However, under specific circumstances, we may choose to offer “voluntary refund” to our clients at our discretion.

If a client fails his/her Background Check TWICE, we may decide to refund him/her, less verification charges + 20% administration costs and close his/her file permanently.
Should any client consistently behave in an unreasonable manner, or breaking normal codes of conduct, HONG KONG MATCHMAKERS reserve the right to terminate his/her contract with 30% deduction for services rendered, plus 10% per month for each month of service and close his/her file permanently.
When suitable profiles are consistently being declined without valid reasons, or by frequent changes of criteria, or when a client does not respond to emails in spite of repeated requests … HONG KONG MATCHMAKERS will be deemed to have fulfilled all duties and no refund, no compensation will be due.
In the event that a client finds a certain candidate highly appropriate, chooses to concentrate on building a relationship with him/her & voluntarily surrenders further options, no extension of service will be due.
In the unfortunate event that no long term relationship materializes after all guaranteed introductions have been made, HK Matchmakers is deemed to have fulfilled all duties & no compensation will be due.

Other Obligations

All profiles, email, video, information of any kind given to the client are strictly on the basis of absolute & complete confidentiality. The client may NOT pass on such information to any third party without HK Matchmakers’ prior written consent.

A male client is obligated to pay success bonus and a lady client is obligated to report to HKM her continued relationship with any man she has met through HKM even after service expiry, and in the event of co-habitation or marriage, she must report to HKM within 7 days of announcement or become legally liable to all fees owed to HK Matchmakers.